Lynne is the Innopsis Director focused on Podcasts and Design.
From a chemical process research background she has moved into the telecommunications business. Her day job is working for the Daisy Group.
Outside work will find Lynne tending for her horses and dogs in the Home Counties.
In this episode we explore the transition and migration of Unified Communications services into the workplace. We explore what we mean by Unified Communications, the adoption of technology, the transition to Collaborative Working and whether you need something as sophisticated as Microsoft Teams or would a mobile phone and Slack meet the requirements of the Millennials entering the workplace. Is the power to adopt in the hands of the ICT function or is it in the hands of the Users?
Moving to the Digital Workplace
Currently leading the Solutions team of circa 50 architects, David is passionate about technology and the change it can deliver in both our business and consumer lives and remains focused on delivering outcome-based digital solutions to UK Plc.
About this Episode
About David –
David has been working with Enterprises across multiple sectors for nearly 20 years, helping them to realise their business goals through innovative technology solutions. Working with Telefonica O2 for the last 7+ years David has performed a number of technical, sales and leadership roles and helped grow the fledgling ICT and Digital B2B business tenfold.
Outside of the office David is a husband to Maria and proud Dad to Eloise and Ruby, although his rugby career may be behind him(!) he can often be found mountain biking in his home county of Shropshire.
What is a Digital Workplace?
Is the Digital Workplace a set of tools and services? Possibly, but more than that, a digital workplace is a change in the mindset of an organisation. The Digital Workplace management understand that the way we work today is different to how we worked when the term workplace was conceived, and that difference is driven by the evolution of (digital) technologies.
Up until recently, the term workplace meant the physical space you went to, to get work done. Where you ‘clocked in’. Where you and your fellow workers travelled to, where your personal desk was located inside your cubicle together with others in your department. Now the term is more conceptual. A workplace is virtual. It is an always-connected environment that provides instant access to everything an employee need to get work done.
To facilitate the Digital Workspace we need to understand that work is no longer a place we go, it’s what you do. It is a location-agnostic event that can happen at any time of day using any connected device.
The digital workplace is all about how technology is transforming the type of work employees perform, as well as where and how work gets done.
The digital workplace may be reliant on software but it must be supported by both people and improved processes, and governed by a set of policies and procedures.
A digital workplace is not applicable to a defined number of industries or individuals. In fact, the digital component of digital workplace is somewhat redundant. Everyone works within some form of technology that enables employees to do their job.
For example, waiters use iPhones to process orders and payments; doctors use iPads to make notes and write prescriptions; shopkeepers need to lookup inventory and take electronic payments; and judges need to review digital transcripts.
The digital workplace is also not something you can buy. This is no ‘must-have’ technology that checks every single box.
Finally, the digital workplace isn’t about how we think employees work, but rather how they actually work.