File – HSCN Change Request summary for Industry Forum review_06022018

Details of the changes and the relevant documents are contained in the file above

005/20180206

Title – Removal of TOW16 from the Obligations Framework

Change to: HSCN Obligations Framework, TOW Para 16

Dialogue – The HSCN Programme has considered the practicality of this obligation.  It has concluded that it is not a sensible position to have a process whereby individual suppliers could provide a variety of service offerings that are not compliant with the Obligations Framework.  If there is a real need for a service offering that is not compliant with the Obligations Framework, then this should be considered centrally and if approved, the relevant provisions of the Obligations Framework updated to accommodate this service offering so that all suppliers could offer it.

Comment. – 

TOW16 obligation is – “

Where the HSCN Supplier’s Solution proposes the incorporation of, for example (but not limited to), Mobile Broadband, Satellite Broadband or Microwave Access (WiMAX) or a consumer-based Broadband solution as an alternative to a fixed line service, by default the HSCN Supplier shall ensure all the requirements as stated in this HSCN Obligations Framework are met.

For instances where (but not limited to) Mobile Broadband, Satellite Broadband Microwave Access (WiMAX) or consumer-based Broadband connectivity solutions can create a compelling commercial benefit but does not fully comply with the HSCN Obligations Framework, the HSCN Supplier in consultation with the HSCN Consumer may seek approval from the HSCN Authority to deploy the service provided that all areas of noncompliance together with any alternative solution (if available) is clearly documented based on the HSCN Obligations Framework documentation. Approval to connect the service can only be expressly granted by the HSCN Authority, and the process and approval will be required prior to the service going live.

The use of Mobile Broadband, Satellite Broadband Microwave Access (WiMAX) or consumer-based Broadband connectivity may also be used for cost effective site resilience and for instances where rapid (and temporary) connectivity is required until a fixed line solution is complete. The HSCN Supplier must ensure that any performance and SLA limitations are clearly stated and understood by the HSCN Consumer.

The change was discussed with Innopsis members on 14th February and 21st February. The view is that the facility is extremely useful where the customer’s situation, location or timescales require a temporary connection which fall outside the boundaries of the HSCN documentation. Each case should be reviewed by the HSCN Authority and the outcome published to ensure visibility and transparency. Should the volume of requests be significant, then this matter may be reviewed.

 

006/20180206

Title – Update to Access Connectivity Availability levels

Change to: HSCN Obligations Framework, TOPS Para 4.3

Dialogue – Update to the current wording as indicated in the file above. Feedback from industry has indicated that the existing service levels constrain the technology that can be offered to HSCN Consumers.  The revised minimum service levels should enable a wider range of service offerings to be put forward.

Comment – There was acceptance of the change by Innopsis members as this follows the availability levels in Network Services (RM1045) and is widely adopted across industry.

007/20180206

Title – Update to Severity 1 & 2 incident resolution times

Change to: Service Management Addendum, 3. Service Integration and Service Management, Para 3.3.11

Dialogue – The Customer Service Specification Template in RM3825 has introduced a ‘Reduced’ HSSI Fix Time and so the Incident Resolution Times in the SM Addendum needs to reflect this.

Comment – There was acceptance of the change by Innopsis members as this follows the availability levels in Network Services (RM1045) and is widely adopted across industry.

The following CN-SPs were consulted

  1. Convergence (Group Networks) Limited
  2. MLL Telecom Limited
  3. Redcentric Solutions Limited (non-member)
  4. AdEPT Telecom PLC
  5. British Telecommunications PLC
  6. Piksel Limited (Carelink)
  7. Daisy Communications Limited
  8. Exponential-e Limited
  9. IT Professional Services Limited
  10. KCOM Group Public Limited Company
  11. CenturyLink Communications UK Limited
  12. Node 4 Limited (non-member)
  13. NYNET Limited
  14. OCSL Managed Services Limited
  15. Updata Infrastructure (UK) Limited
  16. The Networking People (Northwest Ltd)
  17. Virgin Media Business Limited
  18. UKFast.net Limited (non-member)

Status – In 20 day consultation ending 7th March

Please feed any comments or concerns back to HSCN@Innopsis.org where we will compile the responses, or directly to HSCN at compliance.hscn@nhs.net

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