Host

 

Lynne Magennis

Lynne Magennis

Innopsis

Lynne is the Innopsis Director focused on Podcasts and Design.

From a chemical process research background she has moved into the telecommunications business. Her day job is working for the Daisy Group.

 Outside work will find Lynne tending for her horses and dogs in the Home Counties.

 

In the last episode of the Innopsis podcast, we brought you the view of a first time SME applicant, Opus Telecom, on their application for a major CCS Framework – Network Services 2.

Whilst Opus had experience of applying for G-Cloud, the experience was very different for Network Services.

In this episode we bring you the view of a more seasoned applicant, Telefonica O2. This is not the first application for Telefonica O2, nor are they an SME. So how did the application for Network Services 2 impact them? What did they think had improved? What still needs work?

This podcast was recorded after the submission for places and before the results of the contest have been announced, therefore the view is not bounded by any outcome.

Steve talks about:-

  • how Telefonica approaches selling via the Frameworks,
  • how Telefonica advice customers in the appropriate usage of the Frameworks,
  • What he feels is better about Network Services 2
  • The impact of selecting Call Off Contract options
  • Pre-Procurement dialogue
  • The use of Consultants to procure
  • Framework evaluation process

and more…

 

Guests

 

Steve Smith

Steve Smith

Telefonica

Steve specialises in public sector procurement; a knowledge established over the last 12 of the 20 years he’s worked at Telefonica (O2) UK.

About this Episode

About Steve –

 

Steve specialises in public sector procurement; a knowledge established over the last 12 of the 20 years he’s worked at Telefonica (O2) UK.

 

This knowledge is underpinned by a sound understanding of the Telecoms industry, with specialist knowledge understandably in mobile telecoms. Steve began his journey in telecoms in the world of large-scale Enterprise Business. His experience of the procurement journey is also usefully broad, where previous roles include Bid Management, Contract Management and Service Operations.

 

Currently, he manages a team of Framework Manager procurement specialists. His team directly support O2’s Pubic Sector sales team and are accountable for managing O2’s presence on the key CCS Frameworks such as G Cloud and Network Services.

 

Steve is passionate about making a positive difference in the public sector. Giving the buyer to access what they need whilst enabling new and improved ways of working, can only have a positive impact on us all – as the ultimate beneficiary of the services our public sector buyers are delivering.

 

Framework agreements are naturally the preferred route for purchasing, so the active promotion of their use and benefits; both internally and directly with prospective buyers, is also a fundamental part of Steve and his team’s role. Being Customer focussed is equally important to Steve. Relevant customer insight is really important and that’s why direct customer engagement is crucial for suppliers. Understanding ‘actual’ buyers’ requirements or pain points and ultimately their desired procurement outcomes, is necessity for ensuring we as a supplier community are serving our customer base as effectively as we can.

In the world of data networks, there tends to be a common perception that the transition of network services from one provider to another leads to problems.

 

Once installed, most networks run smoothly. It’s in the installation of new services that delays and outages are expected to happen.

 

Is this bourn out by experience or is it a rumour spread by the current providers of services to dissuade customers from moving?  

Is this based on recent experience or is this based on when the network was last provisioned five or seven years ago. Has the process got better?

 

About Network Services 2 –

Network Services 2 (RM3808) is the latest version of the prime government framework for all network based services.

The services covered by this framework include Data Connectivity, WAN, IPVPN, SD-WAN, MPLS, Broadband, LAN, WiFi, Telephone calls, SIP Trunking, Inbound telephone calls, IP based PABX, Hosted IP-PBX, Mobile calls, Mobile Data, Mobile Devices, 4G, 5G, Paging systems, Video Conferencing systems, Video Conferencing Devices, Video Conferencing Bridges, Audio Conferencing Services, Web Meetings, Webinar Services, Unified Communications, Surveillance services, CCTV, Private Radio Services, Call Centre Services, Call Recording, Internet Access, Internet Security Scrubbing, DDoS Prevention Services, Content Delivery Networks and many, many more.

The Framework picks up from Network Service, a framework which expires in July 2019. This in turn replaced PSN-Connectivity and PSN-Services. Network Services 2 is expected to have around £5Bn of contracts placed within it.

The framework allows for specialised purchases of complex services via a process called Further Competion, but also allows simple procurements via a Direct Award process backed with an on-line catalogue of services available. This option allows the Public Sector to buy standard services at near enterprise prices.

 

Network Services 2 is planned to be made available in July 2019.

 

 

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