Cognitive Developments impacting the Public Sector


It’s nearly a year since the Department of Digital Culture Media and Sport (DCMS) issued their policy “AI Sector Deal” in which they stated that they will put the UK at the forefront of the artificial intelligence and data revolution.

Given the opportunity for Artificial Intelligence and Machine Learning to improve customer service, alongside an expanding use of software to update legacy-systems and automate simple tasks. Are we seeing growing investments in infrastructure planninglegal adjudicationfraud detection and citizen response systems representing the first phase in the ongoing digitisation of government?

AI-based applications could potentially reduce backlogs and free workers from mundane tasks while, at the same time, cutting costs.

To discuss this area further, Lynne Magennis talks to Jonathon Wright of consultancy organisation Digital Assured about their activity in this area




Lynne Magennis

Lynne Magennis




Jonathon Wright

Jonathon Wright

CTO - Digital Assured

Jonathon is a strategic thought leader and distinguished technology evangelist with over 20 years’ of international commercial experience within global organizations.

He has a degree in High Performance Computing from Nottingham and specializes in emerging technologies, intelligent automation and cognitive adoption (deep learning), and Jonathon combines his practical experience and leadership with real-world insights behind the core principles and practices underpinning Enterprise AI, Smart Cities (IoT) and Robotic Process Automation (RPA).

In his spare time Jonathon is representative for the European Commission on the topic of Artificial Intelligence (AI).

About the Episode


In the digital reality, the approaches and techniques that worked yesterday, may no longer be the optimum approach for the future.


Historically, human processes have been based on linear, sequential activities highly suitable to be replaced by digital engineering practices such as Robotic Process Automation (RPA), Artificial Intelligence (AI) and Deep Learning (DL).


Robots are no longer mimicking human behaviours, but far surpassing our greatest expectations.  Traditional hardware and software are now becoming independent self-aware intelligent entities as they continue to journey towards the Singularity.


Organisations are investing in adopting cognitive services, these intelligent algorithms to understand and interpret your business needs through natural languages are help drive omni-channel delivery that are extremely responsive to customer sentiment.


Blurring the boundaries between Multi Reality (MR), Augmented Reality (AR), Virtual Reality (VR) and the introduction of Virtual Personal Assistants (VPA) are becoming ever more prevalent and resilient in the face of unpredictable failure modes, whilst still being able to process huge amounts of unstructured data, embarking onto this third wave of artificial intelligence which is the art of abstract thinking.


The future for Public Services are both embracing and frightening.