HSC BPO

ITS is responsible for the provision of a wide range of regional ICT systems, services, and projects to support the business objectives of all Health and Social Care (HSC) organisations throughout Northern Ireland. These services range from the routine support of large, complex clinical, business and social care systems, to the procurement and implementation of large projects supporting the ongoing modernization and transformation of health care in Northern Ireland.

ITS is responsible for annual ICT expenditure of around £35 million and has over  220 staff who support approximately 70,000 users across nearly 300 services and systems. ITS handles over 15,000 incidents and 35,000 service requests from its HSC customers per year.

Although primarily based  within Centre House in the Belfast City Centre, ITS has small offices in Londonderry, Armagh and Ballymena

ITS provides a cost effective means of delivering regional ICT projects and services to HSC operating to industry best practice and providing improved levels of service availability and resilience to meet the needs of all stakeholders.

Business Services Organisation Northern Ireland “BSO” wishes to award a Framework Agreement to supply a wide range of IT and related equipment and services. The framework will be in 2 Lots:Lot 1: Service Delivery, Transformation and Operational Services; andLot 2: Technical Advice and Support.Lot 1 will have 3 suppliers and Lot 2 will be a single supplier lot.