In November last year I posted about our plans for the future of GOV.UK. We want to provide trusted, joined-up and personalised interaction for users, so that we can provide the right things to the right people, in the way they want to use them.

Since then a lot has changed. GOV.UK has been at the centre of the government’s response to the COVID-19 pandemic, providing vital and up-to-date information and services. GOV.UK has repeatedly seen record demand, peaking at over 132m page views in a single week (and that’s just of those who consent to analytics tracking – true number approaching 300m?). We have worked across the public sector, including with colleagues in the NHS and local authorities, to build and launch services – from scratch – in just days, to help people receive essential supplies and to help organisations offer their support.

Post expires at 8:27pm on Tuesday December 1st, 2020