With the lock-down and social distancing causing people to work remotely, you would expect productivity to slow down. However, many organisations are experiencing an increase in efficiency, as staff no longer have the stress, time, cost or need to commute. In addition, they don’t have the distractions of office life with an opportunity to create a workday that suits them and their family and factoring in their productivity peaks. This could be the start of unlocking the potential of distributed work.
As economies across the globe begin reopening, conversations have turned to when the world will begin to go “back to normal.” After four months of lockdown—with restrictions in place that dictate who you can see, where you can go and what you can do—the world is eager to return to “normal” life. Unfortunately, going back to normal may not be as easy as it sounds, or as beneficial as people think.
Until the world went into lockdown, many industries were fairly predictable. There were no forces pushing businesses to think outside of the box or to alter the status quo dramatically. Internet service providers (ISPs) were no different. They had internet speeds defined for home and office use, customer service providers available to answer questions in the event of an emergency, and technicians to go into people’s homes to solve any other issues. Things worked fine, albeit a little inefficiently. But when the world went into lockdown, ISPs were forced to reimagine how they provided customer service, which has led to some fantastic results.
A remote working survey, conducted by business communications provider Network Telecom, which is part of Enreach, has suggested that remote working will continue long after the lockdown has ended.
With 67% of respondents currently working remotely, the survey looked at what people have found difficult about working from home and how employees expect to work in the future.
Despite businesses rushing to get set up remotely, 59.7% of the respondents admitted that they hadn’t found remote working difficult, instead stating that they would be happy to work remotely on a more permanent basis.
The Government Digital Service (GDS) has taken its fair share of criticism in recent years – including from Computer Weekly – and much of it justified. But there’s little doubt the team at GDS HQ in Whitechapel has been at the heart of much of Whitehall’s digital response to the coronavirus pandemic, supporting the launch of an unprecedented 69 services on Gov.uk during March, April and May, with a further 46 on the way, and coping with huge peaks in web demand.
While GDS has made its share of mistakes, few can question the commitment to digital change of its employees.
So it seems there’s been a bit of a storm this week after the publication of a not altogether well-written document called the “Digital, Data and Technology Functional Standard”.
What is a “functional standard” you may ask? If so, you’re not the only one.
In the Internet Age, more than ever before, customers are increasingly knowledgeable about products available on the market and thus prefer working with salespeople who offer solutions and insights rather than a product pitch. In fact, a survey of 1,500 Business to Business decision makers found that buyers are five times more likely to engage with a sales professional who provides new insights into their business.
While there are several different sales methodologies, solution-based selling is one that works well for B2B sales, because the process is centered around a deep understanding of client needs and challenges. Solution-focused selling also supports a more efficient customer experience.
In this episode, Lynne Magennis talks to Gill Barstow of Orbit Business Development about the ten traits of a solution selling organisation. Take a listen and see if your company meets all ten. If not, then perhaps give Gill a call.