What is it?

PSN is the trusted, shared infrastructure that connects increasing numbers of organisations delivering public services to each other and to cloud based and hosted services they can use or share. Developed in 2011, after the Cabinet Office asked Industry to design an inclusive eco-system, the PSN was based on common Enterprise standards including performance and service, it’s made up of inter-connected commercial networks from many competing suppliers, so ensuring best value.

Why is it trusted?

To create the right environment for public service providers to share information and services, trust must be established between organisations. The annual PSN compliance process does this by ensuring that both suppliers and customer adhere to appropriate standards including security and technical interoperability. Using existing good practice and standard commercial services wherever possible, this approach creates ‘good and safe’ place for the PSN community to do business at least cost. This way, trust can be established  without direct contracts and previous experience.

How secure is PSN?

PSN provides an Assured Wide Area Network (WAN) suitable for using with information classified as Official (or Protect/IL2 in old terms). All services certified as PSN compliant are pre-accredited to ensure this and so cover the great majority of government requirements. Where information is classified as Official-Sensitive (similar to the old term  Restricted/IL3), then PSN can also meet this need with Protected WAN overlay services, using common agreed encryption or connectivity utilising  the Inter Provider Encryption Domain (IPED).

What’s the objective?

PSN aims to save the Public Sector money by better utilisation of conectivity and a greater choice of consumption and services and enable more efficient and joined-up public services. The initial aim was to provide a demonstrable £500m a year savings. This was achieved in 2013, according to HM Treasury.

What’s the benefit?

PSN saves money straight away by helping consolidate multiple networks, doing away with duplicate connections to other organisations, allowing the purchase of standardised, rather than bespoke services and promoting open and dynamic competition between suppliers.

Most importantly, PSN enables much larger benefits by providing the conduit for shared services, better collaboration and greater efficiency; transforming the way public services are delivered. Digital delivery to the citizen means that the public services ‘supply chain’ of processes, applications and information must be seamless and online too. PSN provides the trusted means to do this across departments, agencies and authorities.

How do I know if a service is ‘PSN’?

Before any supplier’s service can be connected to PSN it must be certified as complying with the relevant PSN standards. PSN compliant services can provide network connectivity plus a wide range of applications including voice, video, conferencing, collaboration, hosting, mail and many others. You can find a list of compliant services and those undergoing certification on the PSN website.
If in doubt, ask your supplier for the PSN compliance certificate for their service.

What about the PSN Frameworks?

Two procurement frameworks were let by the Crown Commercial Service in 2012, covering network connectivity (PSN-Connectivity) and a range of network services (PSN-Services). Although called ‘PSN’, the frameworks include both compliant and non-compliant services. To be clear, a PSN compliant service can be bought through any legitimate procurement mechanism and not solely through the PSN frameworks. Likewise, a listing on the PSN frameworks does not itself mean that a service is PSN compliant. Although extended into 2016, the PSN frameworks are due to be replaced with a new framework in 2015 called Network Services Framework which will list services that are PSN Compliant as an attribute, so removing any confusion between frameworks and compliance.

How do I connect to PSN?

Before connection to PSN as a user, you need to have PSN Compliance. This certifies that your network environment meets the basic requirements to connect to PSN, and ensure that you’re able to share and consume services across the PSN community. Find out more about becoming a customer from the PSN website. You also need to acquire a certified PSN connectivity service, whether that’s a complete WAN or just a single connection into PSN.

How do I make a service available on the PSN?

Any organisation, commercial, public or voluntary, can make services available to consume on PSN. Think of PSN as a ‘wire frame’ connecting hundreds of organisations on which shared services from communications to line of business or critical support applications can be hung. Doing this generally means gaining appropriate PSN certification as a service provider for each individual service before it can be connected to PSN.

More guidance on how to become a service provider is on the PSN website. Innopsis as the industry association for all PSN suppliers provides invaluable support from compliance workshops, networking and information to regular meetings with key stakeholders. PSN services can be sold through any legitimate procurement mechanism including the Digital Marketplace.

What’s the market for PSN services?

There’s a dynamic and open marketplace for PSN network connectivity and services, with many suppliers competing through the PSN frameworks, G-Cloud and other commercial routes. It is estimated that approaching £500m has been spent to date through the PSN frameworks and on PSN compliant services through other channels.  Innopsis is expanding with around 60 members, at least 50% of whom are SMEs entering the growing PSN market.

PSN General Documents and Technical Standards

Ever wondered what a vPoC is? Where does a PoI fit in? What exactly a DNSP is? What is PSN? What documents are in the overalll PSN Standards? The answers are here.

The core of the PSN Operating Model is the Technical Design Document (TDD). This describes the minimal technical standards of PSN Services.

To view or download the documents, please click here

Service Management Framework

In an environment where end to end service may be dependent on suppliers or other consumers who are uncontracted, there has to be a set of rules to obey, a way or working and a common vocabulary that all can understand. There needs to be an agreed ‘way of doing things’, otherwise there will be chaos. This does not have to be difficult or onerous, just following common sense practice.

The Service Management Framework decribes how PSN runs, day to day. For details of the documentation, please click here


How does a Supplier or consumer know that any services connected or connecting meet the agreed standards? Compliance provides a short cut to experience. Services and Customer Environments that meet the conditions described in the PSN Operating Model, and can be backed up by verification, also a rapid trust environment to be established.

How is this done? The PSN Compliance documentation provides the information.

To see the documentation, please click here

Buying digitally, with social purpose

Buying digitally, with social purpose

Improving procurement globally has benefits for citizens, civil servants and governments around the world. It helps tackle corruption and improves services for users. With the global cost of corruption being more than an estimated US$2.6 trillion every year, and with businesses and individuals paying more than US$1 trillion in bribes every year, it also has potential to save vast sums of money

O2 Reveals Top UK Cities with Highest Mobile Data Consumption

O2 Reveals Top UK Cities with Highest Mobile Data Consumption

Mobile operator O2 (Telefonica) has revealed a list of the top 10 most data hungry (mobile broadband) UK cities for September 2020, which sees Bradford top the list after it saw data consumption on their network jump by 50% when compared with the same time last year. Meanwhile Coventry came a close second (47%).

The figures may partly reflect the fact that Bradford is about to enter its third month of local COVID-19 restrictions. Since the start of lockdown O2 has upgraded 4G capacity in over 8,800 postcodes across some of these cities, including 1,600 in Bradford, 1,300 in Sheffield and 1,200 in Hull.

As people increasingly rely on technology to keep them connected with loved ones, O2 found that data traffic spikes since lockdown have often coincided with key moments for the country, including the end of the Premier League season, the Champions League final and the Government’s lockdown announcement at the end of April 2020.

UK claims number 2 spot in OECD digital government rankings

UK claims number 2 spot in OECD digital government rankings

I’m delighted to share that the UK has come second in the Digital Government Index (DGI) of the Organisation for Economic Cooperation and Development (OECD). The rankings were announced at the OECD’s flagship E-Leaders annual meeting today, which we attended (virtually).

This top ranking is something we are really proud of at the Government Digital Service (GDS), and it reflects the hard work of teams across GDS and the thousands of digital, data and technology (DDaT) professionals across the function.

UK broadband targets “challenging”

UK broadband targets “challenging”

The National Audit Office has said the government’s target for rolling out superfast broadband will be “particularly difficult” to achieve for the hardest to reach premises.

In its report Improving Broadband, the NAO found the 2010 scheme to deliver Superfast Broadband helped extend the UK’s superfast broadband coverage, but many people still experience poor broadband, particularly in rural areas.

Previous the DCMS has prioritised increasing broadband coverage over speed. This was changed in 2018 when the government announced a new policy for the UK’s telecoms industry to provide infrastructure capable of faster gigabit speeds to 50% of premises by 2025, and nationwide by 2033. The later date was subsequently brought forward to 2025, a target that the NAO describes as “challenging”.

DCMS publishes post Brexit advice

DCMS publishes post Brexit advice

The Department for Digital, Culture, Media & Sport has published details on how rules for broadcasters and providers of video on-demand services will change after the Brexit transition period.

The publication came ahead of prime minister Boris Johnson’s statement warning the UK to prepare for a ‘No Deal’ Brexit.

From 1 January 2021, the Audiovisual Media Services Directive (AVMSD) and the country of origin principle will no longer apply to services under UK jurisdiction broadcast into the EU.