Embracing omni-digital customer service in the telco sector

Customer service is becoming the differentiator amongst telco providers – with a digital arms race taking place to provide the best experience. A study found that customer service will overtake price and product as the key brand differentiator in 2020. This is especially true in the telecommunications industry. As prices and offers are similar between competitors, the experience is already the main criteria of choice.

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“Alexa, how can you improve my health?”

It’s undeniable that smart speakers can assist healthcare providers, as evidenced by California-based AI company, Suki, which enables automatic voice note recording for GPs. However, in my humble opinion, the real value comes from its use at home as there is a global outcry for technologies that can reduce the number of inpatient visits to alleviate the burden on hospital staff.

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Gamma acquires Telsis

Gamma has acquired Unified Communications infrastructure provider Telsis, a developer of UCaaS solutions for small to medium size enterprises, to further drive its ambitions to be a UCaaS leader across Europe.

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Does the future of Digital Britain hang in the balance?

Today on Comms Business Live David Dungay was joined by a plethora of connectivity experts to talk about the future of Digital Britain and the fibre rollout. Joining him on the panel were Itret Latif, CEO of FCS, Paul Gibbs, Head of UCaaS and mid-market at Gamma, Nick Powell, Sales Director at Sky Business Comms and Andrew Wilson, Head of Channel at CityFibre.

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Whatever happened to Digital Transformation?

In this opinion piece, Rob Anderson, Principal Analyst for Central Government in the GlobalData Public Sector team looks at the technology-focused aspects of the main political parties’ manifestos for the upcoming general election and assesses the impact for GovTech providers under the new administration.

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Podcast: Mental wellbeing at GDS – Government Digital Service

GDS has a mental health network that is part of its Wellbeing Working Group. The network’s activities include monthly mental wellbeing Q&As on Slack and sending out a dedicated newsletter. There are also mental health and wellbeing champions and trained mental health first aiders – volunteers who listen in confidence and signpost to appropriate help.

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No Broadband or Mobile Surprises in the SNP 2019 Manifesto

Last night the Scottish National Party (Pàrtaidh Nàiseanta na h-Alba) finally published details of their 2019 Manifesto for the 12th December UK General Election, which largely reiterates their £600m Reaching 100% (R100) “superfast broadband” rollout project and promises to continue campaigning for more funding from Westminster.

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Palo Alto Networks hit by data leak

The cybersecurity firm Palo Alto Networks has admitted that it suffered a data breach which resulted in the personal data of both past and current employees being leaked online.

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