Attributes DescriptionOption 1Option 2Option 3Option 4Option 5Option 6Option 7Option 8Option 9
Availability100%99% to 100%98% to 99%95% to 98%Up to 95%
SLA/SLG/KPIBetter than 4 hour response 24/74 Hour response 24/74 hour response Business Hours8 hour response 24/78 hour response Business Hours
Managed /Unmanaged /Wires OnlyManaged service including router maintenanceUnmanaged service, routers suppliedWires only, no routerDark Fibre
CertificationPSNHSCNCAS(t)ISO 270001Enhanced regime for Policing
Bandwidth - Service capacity /Service throughput)
Dark Fibre100 Gbps10 Gbps1Gbps100 Mbps10 Mbps4 Mbps2 MbpsLess than 2 Mbps
Performance Metric (Latency etc)Better than 10ms20ms to 10ms60ms to 20ms60ms to 120msless than 120ms
Resource AccessSymmetricAsymmetric
Geographic availabilityInternationalUK NationalScotlandNorthMidlandsWalesLondonSouth EnglandNorthern Ireland


Ancillary Services

  • Managed Security
  • Encryption
  • Firewall
  • Fast Start/Backup (4G secondary connection)


Enabling Services

  • Professional Services
  • Consultancy
  • Site Surveys
  • Network Management
  • Transition Management