| Availability | 100% | 99% to 100% | 98% to 99% | 95% to 98% | Up to 95% | | | | |
| SLA/SLG/KPI | Better than 4 hour response 24/7 | 4 Hour response 24/7 | 4 hour response Business Hours | 8 hour response 24/7 | 8 hour response Business Hours | | | | |
| Managed /Unmanaged /Wires Only | Managed service including router maintenance | Unmanaged service, routers supplied | Wires only, no router | Dark Fibre | | | | | |
| Certification | PSN | HSCN | CAS(t) | ISO 270001 | Enhanced regime for Policing | | | | |
Bandwidth - Service capacity /Service throughput)
| Dark Fibre | 100 Gbps | 10 Gbps | 1Gbps | 100 Mbps | 10 Mbps | 4 Mbps | 2 Mbps | Less than 2 Mbps |
| Performance Metric (Latency etc) | Better than 10ms | 20ms to 10ms | 60ms to 20ms | 60ms to 120ms | less than 120ms | | | | |
| Resource Access | Symmetric | Asymmetric | | | | | | | |
| Geographic availability | International | UK National | Scotland | North | Midlands | Wales | London | South England | Northern Ireland |
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